We have achieved the International Standards Organisation (ISO) 9001 certification for excellence in our quality management.
It follows several months of hard work and an independent assessment which proved a clean sweep with no minors.
It recognises our strong customer focus and our strengths in the management of our:
To achieve the certification, we had to demonstrate our skills in the quality management principles of:
• Customer focus.
• Engagement of people.
• Process approach.
• Evidence-based decision making.
• Relationship management.
Will Draper, Sure’s Commercial and Healthcare Director, said: “We are always striving to be the best in all areas of our work so to achieve this certification is excellent news.
“Having quality management shows our commitment to developing, delivering and maintaining the highest of standards which play a major role in not just meeting, but exceeding our customers’ demands.
“ISO 9001 is a powerful business improvement tool and having this certification puts us among the best in successfully achieving management excellence.
“However, we’re not complacent and we’ll be continuously looking at ways in which we can make improvements in all our areas of work.”