In light of the potential impact related to COVID-19, we feel it’s important that we update you on our business continuity infrastructure.
Let me start by saying that at this moment in time and until advised otherwise it is business as usual for the Sure Group. We have business continuity plans in place and these are well tested on an annual basis and are designed to cover many areas including pandemic impact and in the past such measures have been implemented during times of bad weather, with very little interference in our service levels.
We are confident that our plans will mitigate the impact to our clients and workers and have been designed specifically to minimise workflow interruption. Sure Group has secondary back up locations with full operational infrastructure, and our team of consultants and back office support teams can work independently and remotely from any location including their homes if required, this includes full access to our phone and IT systems.
We are confident that any further widespread developments will have little effect on our day to day operations, including; Service Levels, Order Fulfilment, Payroll Processing, Compliance Management, and Recruitment/On boarding processes and that you will continue receiving the quality of level of support and service you have grown accustomed to from the Sure Group.
We are aware that due to COVID-19 some clients are taking precautionary measures and as such have decided to go on lockdown and refuse client visits etc, however due to the nature of our business we will continue our duties as normal with regards to attending site for daily check in, service reviews etc unless otherwise instructed by our clients.
I can confirm that we have preventative measures in place with regards to the health and safety of our workforce and candidates and we have issued everyone with a Coronavirus Fact Sheet which provides them with guidance on how to prevent them from catching or how to proceed in the event of having caught the virus. Furthermore we have introduced a new health questionnaire which has been issued to not only our current workforce, but also to all new candidates who come and register with ourselves and covers the key areas in relation to having the any of the main Coronavirus symptoms, recent travel movements in the last 14 days etc.
We will keep all our clients and workers up to date with the latest government guidance and are here to support any queries you may have.
In the meantime if you require any additional support during this period, then please do not hesitate to contact your account manager via your normal channels If you have any questions or concerns, please don’t hesitate to contact your account manager or our team for more information.